acy365 Privacy Policy

This Privacy Policy ("Policy") describes how acy365 ("the Company", "we", "us", "our"), operator of the online betting and casino platform at acy365.app ("the Platform"), collects, uses, stores, shares, and protects the personal data of individuals who visit, register on, or use the Platform ("you", "your", "the Player").

By creating a player account or otherwise using the acy365 Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to any part of this Policy, you must not register an account or use the Platform.

This Policy forms part of the acy365 Terms and Conditions and should be read together with them. In the event of any conflict between this Policy and the Terms and Conditions, the Terms and Conditions shall prevail. This Policy applies to all personal data collected through the Platform, including data collected via web browsers, mobile devices, payment integrations, and customer support correspondence.

acy365 reserves the right to amend this Policy at any time. Material changes will be communicated by notice on the Platform or by email to registered players. Continued use of the Platform following any update constitutes your acceptance of the revised Policy.

acy365 processes your personal data only for legitimate, specified purposes. The following table summarises the primary purposes for which your data is used and the legal basis for each processing activity.

acy365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is shared only in the following strictly defined circumstances:

acy365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data (identity, contact, payment details): Retained for the duration of the active player relationship.
• Transaction and betting records: Retained for a minimum of 5 years following the date of each transaction, in line with anti-money laundering record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of 5 years following account closure or the date of the last transaction, whichever is later.
• Customer support correspondence: Retained for a minimum of 3 years from the date of the last interaction.
• Analytics and usage data: Retained in aggregated, anonymised form indefinitely for Platform improvement purposes. Individual-level usage logs are deleted or anonymised within 24 months.
• Self-exclusion records: Retained permanently to prevent re-registration during the exclusion period and to maintain an accurate compliance record.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where deletion is not technically immediate (for example, data held in encrypted backup archives), acy365 ensures that backup data is overwritten within its normal backup rotation cycle.

acy365's security measures include, but are not limited to, the following:

• SSL/TLS encryption on all Platform connections to protect data in transit.
• Passwords stored using one-way cryptographic hashing algorithms — acy365 staff cannot view plain-text passwords at any time.
• Access controls ensuring that staff can only access player data necessary for their specific job function.
• Regular security assessments and vulnerability monitoring of Platform infrastructure.
• Two-factor authentication (2FA) available to all registered players as an additional account security layer.
• Encrypted storage of sensitive documents submitted during KYC verification.

While acy365 takes every reasonable precaution to safeguard your data, no system is entirely immune to security threats. In the event of a data security incident that may materially affect your rights, acy365 will notify affected players as promptly as reasonably practicable and will take appropriate remedial steps. If you believe your acy365 account has been compromised, contact [email protected] immediately.

As a player on the acy365 Platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact acy365 at [email protected] with the subject line "Privacy Rights Request" and include your registered username and a clear description of the right you wish to exercise.

The acy365 Platform may contain references to third-party game providers and payment partners whose own privacy practices are independent of acy365. This Policy applies solely to data collected and processed by acy365 through the Platform. acy365 is not responsible for the privacy practices of third-party service providers, game studios, or payment processors. Players are encouraged to review the privacy policies of any third-party services they interact with in connection with their acy365 account.

acy365 may update this Privacy Policy periodically to reflect changes in data processing practices, Platform features, or applicable legal requirements. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Where a change is material — meaning it significantly affects how your data is used or your rights in respect of that data — acy365 will provide advance notice by email to your registered address or by a prominent notice on the Platform, no less than 14 days before the change takes effect.

If you disagree with any changes to this Policy, you should stop using the Platform and contact [email protected] to request account closure. Continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

Privacy Contact Email: [email protected]

When submitting a privacy request, please include your registered username, the nature of your request (e.g., "Data Access Request", "Erasure Request", "Marketing Opt-Out"), and sufficient information for acy365 to verify your identity before processing the request. acy365 aims to acknowledge all privacy requests within 48 hours and to resolve them within 30 days. If a request is complex or involves a high volume of data, acy365 may extend this period by up to an additional 30 days and will notify you of the extension with reasons.

If you feel that acy365 has not adequately addressed your privacy concern, you retain the right to escalate your complaint through any applicable legal remedy available to you under applicable law in your jurisdiction.

Now that you have reviewed the acy365 Privacy Policy, you can explore the Platform with confidence. Log in to your account, browse the cricket sportsbook, play live casino games, or check the FAQ if you have any remaining questions about how your data is handled.